London: CQC; 2011

Anesthesiologist trashes sedated patient - and it ends up costing her. 2015. (accessed 10 August 2015)

Kirkup BLondon: The Stationery Office; 2015

London: NMC; 2015

‘Midwives are so rude’: NHS matron blasts lack of manners among staff and ‘worrying trend’ of inadequate care. Daily Mail, 29 November. 2012. (accessed 10 August 2015)

London: RCM; 2011

Being sued for being rude

02 September 2015
Volume 23 · Issue 9

Reports of substandard care within the NHS are, sadly, part of our modern narrative. The Kirkup report into serious maternity care failings at the hospital in Morecambe Bay found that the unit was ‘dysfunctional’: ‘many clinical staff were failing to provide an acceptable quality of care in an environment of trust and respect.’ (Kirkup, 2015: 64).

A Care Quality Commission report into another Trust (CQC, 2011: 62) stated that:

‘One midwife told us that she had overheard a colleague say to a woman in labour: “Hurry up or I'll cut you”. Another midwife told us that she was ashamed to work at the unit and hadn't realised how poor practice was until she observed care at another hospital.’

The report noted (CQC, 2011: 7):

‘The trust receives a high number of complaints about the quality of patients' experience in maternity services, especially with regard to poor staff attitude.’

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